Shipping & Returns
Orders are packed and shipped within 3-5 business days, Express Post is shipped daily, Monday through to Friday (except public holidays).
Please allow for delays over public holidays, extreme weather conditions, Covid-19 delays and property access for delivery.
For shipment updates please use the tracking number provided in your shipped confirmation email or contact your local postal service with your tracking number.
By accepting our terms and conditions upon placing your order you agree that Donut & Coco is not responsible for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area.
We have limited control over delivery times and recommend phoning the courier listed on your email notification. Drivers are not hired by Donut & Coco, they are third party delivery couriers, therefore out of our control. Orders cannot be cancelled and or refunded due to delay or loss once in the hands of a shipping party. Once a parcel has been deemed delivered by a third party shipment company Donut & Coco can take no responsibility for missing, stolen or undelivered goods.
All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.We are unable to make changes or cancel orders, once shipped or lodged with Australia Post. If a refund is requested, items will be refunded minus shipping costs and minus 20% restocking fee.
Due to Covid 19 there are some shipping delays with both domestic and international shipping. Donut & Coco is not responsible for any delays and goods or shipping costs will not be refunded for delays or hold ups with shipping.
If you live in a apartment, we recommend you get your parcel delivered to a secure parcel locker. We cannot take responsibility for parcels proven to be delivered but not received, or parcel stolen from letterboxes.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you return shipping details, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.